Solitrone Engineering Pvt. Ltd. (“Solitrone”, “we”, “our”, or “us”) values your privacy and is committed to protecting the personal information you share with us through our website https://www.solitrone.co (the “Website”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or contact us through our digital platforms.

By using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

Information that you voluntarily provide to us through our contact forms, including but not limited to:

• Full name

• Phone number

• Email address

• Message or inquiry details

• System type (e.g., on-grid, off-grid, hybrid)

• Consumer type (e.g., residential, commercial, industrial)

• Load requirement or estimated power usage

We collect this information solely for the purpose of providing accurate solar consultation, system design, and quotations.

b) Non-Personal Information

Automatically collected information when you visit our Website, such as:

• IP address

• Browser type and version

• Device information

• Pages visited and time spent on the Website

• Referring URLs

2. How We Use Your Information

We use the collected information for purposes including:

• Responding to inquiries and providing solar consultation

• Preparing quotations and proposals

• Improving our Website, services, and user experience

• Marketing and promotional communication (only if you opt in)

• Internal record keeping and analytics

• Complying with legal and regulatory requirements

3. Cookies and Tracking Technologies

Our Website may use cookies and similar tracking technologies to enhance user experience and analyze Website traffic. You can choose to disable cookies through your browser settings; however, some Website features may not function properly.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With trusted service providers assisting in Website operations or customer communication

• When required by law, regulation, or legal process

• To protect our rights, property, or safety

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Third-Party Links

Our Website may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices or content of such external websites. We encourage you to review their privacy policies separately.

7. Your Rights and Choices

You have the right to:

• Request access to your personal data

• Request correction or deletion of your information

• Opt out of marketing communications at any time

To exercise these rights, please contact us using the details below.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws.

9. Changes to This Privacy Policy

Solitrone Engineering reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us:

Solitrone Engineering Pvt. Ltd.
Office # 803, 8th Floor, Noor Trade Center, Block 13 A Gulshan-e-Iqbal, Karachi, 75300

Phone: 0316-1273969 | 0313-4444563
Email: info@solitrone.co
Website: https://www.solitrone.co